Ankara, Turkey – FNSS, the manufacturer of armored ground vehicles of the Turkish defense industry, will offer logistical support to vehicles used by security forces as soon as possible with the help of technology across the border and in difficult conditions.

Meeting the land platform needs of a large number of users around the world, FNSS makes a difference for its users with the superior survivability, operational capability and firepower of its vehicles, as well as integrated logistics support (ELD). The company has been providing continuous support to all its vehicles for 30 years, including the first vehicle it has delivered.

The firm’s ELD applications cover a wide range of solutions, from working with local partners to supporting vehicles during operations, from local office installations to operating local facilities.

Recently, systems to be included in the inventory of the Turkish Armed Forces in a wide region, beyond the border, and have to be used in the most challenging physical conditions, the use of the latest technologies in support of the integrated logistics FNSS encouraged to implement a new system. With the remote maintenance and training system first introduced at IDEF 2019, the wearable and hands-free remote maintenance and repair application offers a solution that will reduce job cuts and travel costs and increase uptime.

The remote maintenance system will make a significant contribution when it is not possible for a technical team to access during the operation, there is a time limit, high-cost intervention conditions are formed, or the intervention poses safety risks. The system was created by using equipment such as smart glasses, tablets, laptops to support armed forces personnel and/or field representatives who are experiencing technical problems with highly experienced specialist staff from central locations.

In practice, augmented reality displays and business instructions will be reflected directly to the equipment via a live video link to be carried out via the domestic and national video conference application “BizBize” developed by Aselsan subsidiary BITES. The application also allows instant drawing, sharing technical data or documents, recording images and videos of field conditions for later examination, and live transmission of pre-prepared visual material for certain maintenance/repair procedures to the field team and providing live instructions.

The system allows even complex maintenance and repair operations that exceed the competence of the technician or user at the beginning of the vehicle to be performed on the field with live instructions.

FNSS Senior Product Support leader Ersan Uzunoğlu said that there is a great interest to distance education and maintenance activities.

Uzunoğlu stated that they aim to be the first developer and user of this application in Turkey in their field of activity, and in order to eliminate hesitations about data security, they decided to use existing server systems instead of cloud infrastructure, unlike examples abroad. Uzunoglu said that a solution partner from Turkey supports them for technological infrastructure.

Uzunoğlu emphasized that they divided the project into 3 phases and reached the final phase of the first phase, and in this context, they communicate with the customer digitally, share maintenance and repair data according to their needs and can record the activities performed.

Uzunoglu noted that they aim to include augmented reality in the application in the second phase and support personnel in the field with the capabilities offered by this technology, thus increasing the speed of Service and keeping customer satisfaction high.

In the final phase, Uzunoglu pointed out that they aim to integrate the application with the field services management application they are already using, and gave the following information about the operation of the application:

“Maintenance begins with a case. The expert at the center is contacting our user. A video call begins. Then sharing digital documents, videos, user and maintenance manuals and, if necessary, spare parts catalogs in the video call application is important for us to carry out this activity. If the information is not sufficient, we are working to understand the demand for point shots with markings made on the screen, where we can also share part of the 3-D model of the car with the augmented reality application if necessary. We also record audio, video and shared data at all stages of the process. The next time a similar event occurs, we can also reduce the need for remote support by redirecting what data and how to reach it in the field. A person can get to a level where they can do their job on the field.”

Uzunoğlu said that thanks to this application, the content and effectiveness of the trainings have also been increased.

Uzunoglu, who said that they received very positive feedback about the application from users, said about the calendar for the application to be available:

“It is very important for us to start with the products we give to the Turkish Armed Forces. Especially now we have vehicles stationed in areas whose access is extremely limited, even at times impossible. Our goal is to start with these vehicles. After all, our mobile team doesn’t always have access there, and in fact this issue is a necessity. That’s our primary goal. We’re in the trial phase of the first phase. We’re experimenting with our own users and technicians. We also do our best to use it on the side of the customer, military personnel. Our goal is to use it in our country, and then to have our own local team and the customer use it at the level of military personnel in our foreign projects. We have a pretty tight calendar next year on this issue.”

FNSS Technical Advisor Soner Mavis also said that after serving in the Turkish Armed Forces for 27 years, he assumed the responsibility of a consultant in the Product Support department at FNSS.

So far, military officials have made various impressions of the application, Mavis said, noting that:

“Appointments and assignments in the Turkish Armed Forces, situations such as troops serving in different parts of the world, in critical areas, make it important that the need for maintenance and repair is performed at the desired place and time. A staff who has technical knowledge but is far from this vehicle and has no knowledge of the subject will come to a level that can perform all kinds of services by directing expert staff at FNSS’s Gölbaşı facilities. All kinds of assistance can be provided here with video calls and remote maintenance support in case the car remains in an area that cannot be reached due to time and Critical Zone status or encounters problems. The vehicle can be towed to a safe zone or even activated by our expert personnel directing the personnel at the head of the vehicle on all kinds of issues. This is the greatest need of the armed forces in recent times.”